An encyclopedic review of different aspects of emotional intelligence (empathy, motivation, social skills, etc.) and how each affects a person’s success in the workplace. Working with Emotional Intelligence is a good read for anyone wanting to learn more about what it is. Throughout Daniel Goldman was working to convince that there are varying capacities beyond IQ that affect people’s effectiveness. Unfortunately I already believe in the theory and sorely missed the ‘how to’ part. I guess I was hoping the “Working with..” part of “Working with Emotional Intelligence” would be more practical application and advice than dictionary.